AI as a Performance Management Tool

The first application involves employing AI for performance evaluation. This includes using AI webcams to monitor facial expressions, tone of voice, pace of speech, and semantic analysis—essentially assessing whether a worker appears happy or sad. Such technologies have already made inroads into recruitment processes, with some companies employing facial recognition technology to sift through job applicants.

However, there are critical issues with this approach. Firstly, it lacks a solid evidence base; there are no peer-reviewed studies linking facial expression analysis during interviews to actual job performance. More importantly, the use of AI in this manner is discriminatory. Research indicates that emotional analysis technologies often attribute more negative emotions to the faces of Black men compared to their white counterparts. Additionally, some companies claim to monitor heart rates alongside facial expressions to rank candidates, which raises further concerns.

What if a candidate has a disability that results in an elevated heart rate? Or if they have facial paralysis that prevents the AI from recognizing smiles? Although these companies market their technology as a means to eliminate bias in hiring, they often embed discrimination within their frameworks.

The allure of a straightforward software solution to hiring and productivity is understandable. Yet, it fundamentally overlooks human complexity. Effective engagement in the workplace stems from granting employees autonomy, treating them with respect, and compensating them fairly—elements that cannot be simplified into software solutions.

AI as an Enabler for Disabled Workers

Conversely, there is potential for AI to enhance job opportunities for disabled individuals through the automation of repetitive tasks. Many mundane roles are already being automated, liberating a significant portion of the labor market for more creative endeavors. The World Economic Forum's report on the top skills for 2025 highlights thinking, learning, problem-solving, and creativity as paramount.

This shift is crucial, as studies indicate that individuals with autism and other learning disabilities often exhibit heightened creativity and are more likely to devise unique solutions to creative challenges. One particularly compelling study, “Underdog Entrepreneurs,” discusses how adverse personal circumstances, including cognitive or physical disabilities, can motivate individuals to become successful entrepreneurs. The challenges faced can cultivate resilience, creativity, and originality.

With the advent of new AI technologies like speech-to-text software, opportunities for those historically excluded from the workforce are expanding. This prospect is thrilling; the innovations that could emerge from those previously marginalized by employers are boundless.

Reframing Perspectives on Disabilities

Reflecting on current perceptions of disabilities in the workplace, I follow an inspiring advocate named Imogen on Instagram, who discusses ableism—the discrimination that favors able-bodied individuals. My understanding of ableism has deepened, prompting me to reconsider my own experiences in the workforce.

During my time in HR, I often encountered the term “reasonable adjustments,” which refers to modifications made for individuals needing different working conditions to succeed. The term implies that some adjustments might be unreasonable. I recall visiting my boyfriend’s mother, who had altered the disabled parking sign outside her home to read “enabled park.” This shift in language signifies a monumental change in perspective, emphasizing the importance of enabling individuals rather than viewing them as disabled or less capable.

In a capitalist society where efficiency determines our worth, it’s no wonder many conceal their health issues. I once believed that revealing my disability would diminish my perceived value and abilities. However, I now understand that sharing my story can demonstrate that one can achieve a PhD, write a book, and pursue dreams while managing a chronic health condition.

If I remain silent about what empowers me to work, AI systems will continue to categorize essential breaks and restroom visits as “infractions.”

Content Recommendations

In January, I engaged with several thought-provoking materials. “Laziness Does Not Exist” by Devon Price, PhD, is an excellent read that challenges the myth of laziness. Additionally, “Loved Clothes Last” provides an enjoyable perspective on sustainable fashion. For documentaries, “Operation Varsity Blues” questions the status of prestigious universities, while “Made You Look” delves into the art world’s most significant fraud case. Lastly, a captivating article titled “Trans People Tell Us How They Fell in Love” showcases stories often missing from mainstream narratives.

This article was originally published in the March edition of Etcetera. To join the community, subscribe here.